Teltrends is committed to Growth and dedicated to Customer Satisfaction. To attain such purpose, Teltrends provides Complete System Support Services to assure satisfactory performance.
Design and Engineering
We conceptualized and develop strategy to meet your specific requirements and recommend the best solutions based on critical factors including cost-effectiveness
Implementation
We built everything according to your desired specifications, with the goal of integrating without disrupting the existing systems or creating points of vulnerability.
Operation
We help to ensure “zero” down time performance by enhancing the knowledge of your operational staff by providing trainings and best guidance.
Management
We are committed in providing guaranteed excellent technical support by our certified and well experienced engineers maximizing the utilization of your infrastructure.
We meet our commitments by providing the following services:
- 24 x 7 Emergency Service
- Guaranteed on site required response time
- Telephone assistance and on-site support from technical service engineers and supervisors
- Remote diagnostics and fault isolation
- Our technical service department will assist you with fault diagnostics and isolation. Assistance includes fault finding and escalation. If the engineers determine that the fault is outside the scope of TelTrends’ product, they will recommend plan of action to clear the problem, such as identifying the appropriate vendor, manufacturer or service provider needed to fix the fault. The group will also provide unlimited over the phone assistance, if needed, with external vendors to assist with fault isolation.
