Services

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SERVICE COMMITMENT

TelTrends is committed to growth and dedicated to customer satisfaction. To attain such purpose, TelTrends provides complete system support services to assure satisfactory performance. This is back-up by competent professionals and engineers who have had extensive experience in various fields of telecommunications. TelTrends, its employees, and its suppliers are committed to responding to specific customer requirements with quality products.

 

SERVICE SUPPORT

We meet our commitments by providing the following services:

24 x 7 Emergency Service

Guaranteed on site required response time

Telephone assistance and on-site support from technical service engineers and supervisors

Remote diagnostics and fault isolation

Our technical service department will assist you with fault diagnostics and isolation. Assistance includes fault finding and escalation. If the engineers determine that the fault is outside the scope of TelTrends’ product, they will recommend plan of action to clear the problem, such as identifying the appropriate vendor, manufacturer or service provider needed to fix the fault. The group will also provide unlimited over the phone assistance, if needed, with external vendors to assist with fault isolation.